Reliability you can count on
Transparent service level agreements with guaranteed uptime, response times, and support tiers tailored to your business.
Choose Your Service Level
Three tiers designed to match your business stage and operational needs.
Standard
For startups and growing teams
Business
For production applications
Enterprise
For mission-critical systems
How We Classify Issues
Production system down or major functionality unavailable affecting all users.
Significant functionality impaired or affecting a substantial subset of users.
Minor functionality impacted with workarounds available.
General questions, feature requests, or cosmetic issues.
What You Can Expect
Proactive Monitoring
Real-time monitoring of all production systems with automated alerts and self-healing where possible.
Security Patches
Critical security patches applied within 48 hours of disclosure. Regular dependency updates.
Dedicated Team
Named engineers and project managers assigned to your account. No revolving door of contractors.
Multi-Channel Support
Reach us via Slack, email, phone, or dedicated portal. Tier-based channel availability.
Need a custom SLA?
We tailor service agreements for enterprise clients with specific compliance, uptime, or response requirements.
Discuss Custom SLA