Transparent service level agreements with guaranteed uptime, response times, and support tiers tailored to your business.
Three tiers designed to match your business stage and operational needs.
For startups and growing teams
For production applications
For mission-critical systems
Production system down or major functionality unavailable affecting all users.
Significant functionality impaired or affecting a substantial subset of users.
Minor functionality impacted with workarounds available.
General questions, feature requests, or cosmetic issues.
Real-time monitoring of all production systems with automated alerts and self-healing where possible.
Critical security patches applied within 48 hours of disclosure. Regular dependency updates.
Named engineers and project managers assigned to your account. No revolving door of contractors.
Reach us via Slack, email, phone, or dedicated portal. Tier-based channel availability.
We tailor service agreements for enterprise clients with specific compliance, uptime, or response requirements.
Discuss Custom SLA